Terms of service.

Pawline Inc. — Terms of Service

1. Overview Welcome to Pawline Inc. ("Pawline", "we", "our", or "us"). These Terms of Service

("Terms") govern your access and use of our AI-powered pet care platform, website, and mobile

application (collectively, the "Service"). By using Pawline, you agree to these Terms. If you do not

agree, please discontinue use immediately.

2. Company Information Pawline Inc. is a New Hampshire, USA–based company that provides an

AI veterinarian–style educational pet care platform accessible globally.

3. Membership and Subscriptions Pawline offers both Free and Pro membership tiers. Pro

subscriptions may be billed weekly, monthly, or yearly. Subscriptions automatically renew unless

canceled before the renewal date. All payments are processed through third-party payment

processors such as Stripe. Pawline does not store or directly process your payment details.

4. No Refund Policy All payments made for Pro tier subscriptions are final and non-refundable.

5. Discontinuation of Service Pawline reserves the right to discontinue any or all services with at

least thirty (30) days’ notice to active subscribers.

6. Data and Privacy We collect user information such as names, email addresses, pet details, and

pet care requests. This data is used to maintain and personalize the Pawline platform and to

improve our AI’s accuracy and safety. Data is not sold or shared with third parties, except as

required to provide the service.

7. AI and Information Disclaimer Pawline uses artificial intelligence and third-party services

(including but not limited to OpenAI, Google Cloud, Stripe, Lovable CRM, Resend, and

Squarespace) to generate responses and manage user data. As such, Pawline cannot guarantee

the accuracy, reliability, or completeness of information provided.

Pawline is not a veterinary clinic and does not provide professional veterinary diagnosis,

treatment, or advice. The Service is intended for educational purposes only. For any pet

emergencies, consult a licensed veterinarian immediately. Never assume that Pawline’s

information constitutes medical advice or treatment.

8. Limitation of Liability To the maximum extent permitted by law, Pawline Inc., its affiliates,

employees, and partners shall not be liable for any indirect, incidental, consequential, or punitive

damages arising from your use of the Service. The total aggregate liability of Pawline Inc. for any

claim, regardless of form, shall not exceed one hundred U.S. dollars ($100).

9. Third-Party Services Pawline relies on third-party technologies to operate its Service, including

OpenAI, Google Cloud, Stripe, Lovable CRM, Resend, and Squarespace. These third parties are

responsible for their respective tools and data handling practices. Pawline is not liable for any

issues arising from these services.

10. No Warranty The Service is provided “as is” and “as available” without any warranty of any

kind, express or implied.

11. Governing Law and Jurisdiction These Terms are governed by the laws of the State of New

Hampshire, USA, without regard to conflict of law principles. Any legal actions must be brought

exclusively within the courts located in New Hampshire.

12. Dispute Resolution In the event of any dispute, the parties agree to first attempt resolution

through good faith negotiation before seeking arbitration or legal remedy.

13. Contact For questions about these Terms, contact us at: support@pawline.inc